Terms and Conditions

General Terms

1.1. These general terms and conditions govern without restriction the sales of products made between www.sastro.co.za shop (Seller) and the Customers. Any order of a Product offered on the Site implies the Customer’s full acceptance of these Terms and conditions. With the validation and confirmation of the order, they constitute the contract concluded between Seller and the Customer.

1.2 Seller reserves the right to modify these Terms and Conditions at any time by publishing a new version on the site. The General Terms and Conditions of Sale are applicable for those, who placed an order on the site by adding items to the card, accepting terms and conditions, and clicking on “Checkout,” By visiting this website and or by placing any orders online, you agree to all terms and conditions listed here.

1.3 In the event of mistakes in product pricing, descriptions, SKU codes, images or other website data, the relevant parties will be notified, and a resolution will be sought. In the event that a resolution cannot be found, customers may be refunded.


2.1. These General Terms and Conditions of Sale govern the rights and obligations of the Parties resulting from the sale of Products offered on the Site.

2.2. The validation of these Terms and Conditions of Sale, the order summary sent to the Customer by email and the Customer’s payment constitute proof of the conclusion of a contract between Seller and the Customer, which these Terms and Conditions will govern. Customers must be of legal age and have the legal capacity to conclude such a contract. Otherwise, it will not be valid.

Personal data processing

3.1 Registration

3.1.1 The accuracy of the personal data provided by the Customer falls within his exclusive responsibility;

3.1.2. On creating his/her account, the Customer chooses a login and a password specific to him/her to identify themselves on the Site. He/she is responsible for keeping these elements confidential and not providing them to unauthorized third-party individuals.

3.1.3. Using their identifiers, the Customer can access his account at any time (outside of temporary periods of site maintenance) and place an Order, follow their Orders or deliveries in progress or manage his/her personal information.

3.2 Placing the order.

3.2.1. The Customer may place orders on the site when he/she has entered their identifiers. He/she may add all Products identified as available to their shopping cart using the corresponding button, which will be indicated on the Site.

3.2.2. The shopping basket remains available and can be modified until the definitive validation of the purchase order by the Customer.

4.2.3. Once the content of his/her shopping basket is validated, the Customer can confirm his Order by completing the following steps:

Confirm the Products and the quantities selected;

Complete all the information requested by the Site;

Accept without reservation the General Terms and Conditions of Sale by clicking on the button indicated;

Validate the payment by clicking on the button indicated.

3.2.4. The Customer is entirely responsible for the accuracy of the identification and delivery information he provides to Seller by placing an Order on the Site.

Issuing of invoices

After submitting an order on www.sastro.co.za, the Buyer will receive an automatic e-mail with an order and payment confirmation.

Delivery of the order

5.1. The Products will be delivered to the Customer after validation of the payment of the Order, whatever the method. The Customer will be informed of the shipment of the Products by email.

5.2. If the Order includes Products whose availability dates differ from when it was placed, it will be shipped when all the Products are available in a single dispatch.

5.3. The orders are delivered within 1-7 business days (if the exclusion is not provided). The delivery of Products is carried out for all the Cities of South Africa.

5.4. The Customer agrees that the order might be late because of undefined circumstances (such as public holidays, delivery company delay, etc.). If the Customer did not receive his order, the seller should be informed about the latency not later than 1 day after the expected delivery date.

5.5. The products are delivered to the address indicated by the Customer when he/she places his Order on the Site. The Customer must check the completeness and compliance of the information he/she provides to the Seller.

5.6. In case of delays, damage, total or partial losses of Products and/or of the Order, the Customer must contact the Seller no later than 1 business day after delivery on info@sastro.co.za. The Seller is responsible for correcting the mistake and disturbance made by his or third-party individuals fault.

5.7 The seller reserves the right to cancel and refund the customer if the products are no longer available after the customer has placed their order.

5.8 The seller reserves the right to cancel and refund the customer due to pricing errors on the website after the customer has placed their order.

The policy of return and refund

6.1. The Seller informs the Customer of all the technical characteristics of the Products offered for sale, in compliance with the information communicated by the makers of the Seller.

6.2. If the Customer found any lack of conformity or a hidden defect in the Products, he/she must immediately inform Seller about the fault within 7 business days after Delivery. In this case, the Product is replaced with the same model’s quality item.

6.3. The Product return is processed only after receiving the Customers request, where the Customer explains the reason for the return. In such cases, the seller takes full responsibility for refunding the following order or replacing the item with a quality item of the same model.

6.4. In case of the price difference made by Seller during the process of Order delivery and refund, Seller takes full responsibility for refunding the same price highlighted on Customer receipt. Although we try to present our pricing accurately, pricing errors may arise from time to time; in this case, we will cancel orders and refund you.

6.5. In all cases, Products must be sent in their original packaging, with any labels and accessories, in perfect condition for resale. They must not have been used or damaged.

Personal Data

7.1. To process Orders, the Seller collects certain personal information and data concerning the Customer.  The seller has taken all the necessary precautions to ensure the security of its files and the protection of its IT system, and to prevent in particular that the Personal Information of Customers is distorted, damaged or that an unauthorized third party can access it.

7.2. To process Orders, the Customer agrees to provide an identification proving document to the Seller and (or) to a third-party individual during the delivery process.

7.3. By ticking the option “Newsletter” on the Seller’s site, the Customer agrees to use his personal information for commercial or statistical purposes and not be provided to unauthorized third-party individuals.

7.4. To process Orders, the Customer agrees that he/she is aware of their right not to provide his/her personal data but also that this data is necessary for the customer’s identification and ensures the proper and legal procedure of buying and selling process.

7.5. For information about Customer to be deleted, Customer should contact Seller on info@sastro.co.za

Delivery information

8.1. All information regarding the order and delivery process, including the shopping invoice, will be sent to the Customers e-mail address provided during the submission of the Order;

8.2. All information regarding the order, including the shopping invoice, can also be found on the Sellers Site if a registered Customer completed the order;

8.3. All questions regarding the order of delivery process can be submitted by the contact details provided in “Contacts” on the seller’s site www.sastro.co.za


9.1. Seller and Customer agree that all information (including these Terms and Conditions, information about Seller, description of Products and its technical characteristics, Customer’s options for payment and delivery, the Product warranty (if applicable)) was provided to Customer in writing.

9.2. These rules do not limit the customers’ rights in South African legislation.

9.3. All disagreements related to the purchase and sale agreement between the Seller and the Customer are settled by negotiation. Failing agreement, the dispute will be settled by South African legal acts.

9.4. The right to copy data from seller’s Site is only allowed by receiving Seller’s legal confirmation in writing.

9.5 We reserve the right to cancel orders due to website errors, product defects, or unforeseen reasons. A full refund will be issued if we cancel your order.

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